FAQ’s


What type of hair injury can I claim compensation for?
The chemicals used for bleaching, colouring, perming and straightening hair are all strong and can cause hair loss and chemical burns to the skin or scalp if used incorrectly. Hair extensions can cause severe and permanent damage such as bald patches and allergic reactions to beauty products. Making a successful compensation claim depends on a number of factors – we will help and advise you on this.

How do I know if I can make a claim?
Our expert panel of personal injury advisors is here to remove the uncertainty. All you need to do is fill in our claim form or call us on 0800 622 6499 for free impartial advice. Our experts will advise you on whether or not you can make a claim based on your unique circumstances.

How do I make a claim?
We make this process as simple as possible. All you need to do is give us a few details for our expert personal injury solicitors to assess whether your injury and the circumstances around it make you eligible for compensation.

Is there a time limit to a claim?
Provided your injury occurred within the last three years you are still entitled to make a claim. There are other exceptions to this three-year rule, which we can explain to you.

Do I have to pay you to make a personal injury claim?
All injury claims are handled on a No Win No Fee* basis. What”s more you will receive 100% of the compensation. Other costs may be payable.

What if my accident compensation claim is unsuccessful?
Because we work on a no win, no fee basis, you pay nothing even if the claim is unsuccessful.

Who will actually deal with my claim?
Your claim will be handled by an expert personal injury solicitor. Contact us today to start the process.

Will I have to attend a medical?
It is usual to obtain evidence from a trichologist to pass opinion on the treatment carried out, the damage suffered and any possible longer term consequences. In certain cases it may also be necessary to obtain a medical report, if there is scalp or skin damage. Where we feel it is appropriate, we will arrange a medical examination with an independent doctor. This appointment will be local so you will not have to travel very far to attend. You can include these travel expenses as part of your claim.

Will I have to go to court?
This is very unlikely – over 90% of cases do not go to court. The insurance company does not want to waste time and money defending a case where the facts clearly determine who is at fault. For this reason the vast majority of cases are settled without court appearances.

How long will the claim take?
This will depend on the circumstances of your case. Much will depend on the response of whoever you are claiming against. A straightforward claim can be settled within 9-12 months, whilst more serious injuries may take longer. Once we have carried out initial investigations, we will be in a better position to anticipate how long it will take. You can be assured that we will not delay your claim.

How much compensation could I expect?
The level of compensation depends on the medical evidence. We can only predict the amount when we receive the independent medical report. We will then give you our informed opinion of how much your claim is worth. See here for a rough guide to levels of compensation.

Do I need to attend your offices for meetings?
We usually deal with a case by telephone and through the post, which means we do not need to arrange face-to-face meetings.

Why use the R2E Hair Lawyer?
There are many personal injury compensation solicitors to choose from. We at the R2E Hair Lawyer are not only honest, professional and discreet, with many years experience in personal injury compensation. Our team of advisors have direct knowledge of hair related issues and have access to a panel of hair experts. We are sympathetic to your needs as the injured party, and we make it simple and quick for you to claim compensation.

What happens when I win?
You will receive 100% of what is awarded to you. We do not make any deductions from your compensation whatsoever.

Any other questions?
We are here to help so please contact us and we will be happy to answer your questions on any aspect of personal injury compensation.

Besides the skin problems sometimes experienced by hairdressing customers, those who work in the hair and beauty industry are at risk of sustaining workplace injuries themselves. There have been numerous cases of hairdressers making compensation claims for dermatitis, a dry, itchy, irritating skin condition to the hands which can be caused by exposure to irritants used in shampoos and colours.

According to the Health and Safety Executive, up to 70% of hairdressers suffer from skin damage. This is higher than the rates of dermatitis found in dirty¬Ě industry such as the metal trade, printers and vehicle body repairers. There are two types of contact dermatitis – irritant contact dermatitis and allergic contact dermatitis.

Irritant contact dermatitis can flare up after a few contacts with strong chemicals such as bleach. More commonly it develops gradually through frequent wet working or working with milder chemicals such as shampoo.

Allergic contact dermatitis can develop quickly after only a few contacts with substances such as shampoos or colours. Sometimes it can take months or even years for the allergy to develop. Once you are allergic, you are allergic for good and this could well affect all aspects of your life. Where using substances that cause dermatitis is unavoidable, it is the responsibility of salon owners to provide their staff with protective gloves. If not, employees are at risk of injury and the employer can face a compensation claim against them.

Those who work in the hair and beauty industry are at risk of sustaining workplace injuries.

If you think you have suffered any type of accident or trauma from hairdressing, click on the claim form or phone us free on 0844 586 5704.